JetBlue Airways and WestJet Airlines Case Study Example | Topics and Well Written Essays - 500 words

JetBlue Airways and WestJet Airlines - Case Study Example Furthermore, long waits and booking difficulties caused the company to drop its customer loyalty scores. Â  Learning lessons from WestJet’s experience, the JetBlue approached the upgrade process in a more proactive way. In order to ensure the smooth flow of the transition, the company limited its schedule and sold only the very low number of seats on the remaining flights. In addition, the company had taken a number of measures to deal with software upgrade problems effectively. Although WestJet faced some issues such as an increase in call times and network errors in kiosks and ticket printers, the comprehensive transition approach assisted the company to execute the upgrade process better than WestJet. Â  While analyzing the case of WestJet, it seems that the organization did not take any precaution to prevent software upgrade problems. Actually, WestJet was not aware of the complex troubles associated with switching to a new reservation system, and this is the reason why the organization approached the software upgrade process so frivolously. In contrast, JetBlue had WestJet’s crashing website in mind when the company planned to upgrade its reservation system, and hence it took several precautions to complete the upgrade process successfully. First, the JetBlue developed a backup website to deal with upgrade issues if any.

Kmart Case Study Example | Topics and Well Written Essays - 750 words

Kmart - Case Study Example By bringing down its operational costs an organization can offer its products and services at lower prices. It can also earn higher profits because either the profit margins are greater or the sales volume has increased. Thus an organization which follows an overall lower cost strategy can gain an edge over its competitors. Cost leadership strategy works well for the company in the event of a price war in the industry. (Kotler, 2006) Another strategy followed by Wal-Mart was differentiation focus strategy. Underneath this strategy, Wal-Mart introduced its stores in rural and suburban areas. (Wheelen& Hunger, 2008) By utilizing differentiation focus strategy a firm differentiates its products from that of its competitors based on some attributes that allow the consumers to perceive the products as different from its competitors. A firm looks for differentiation in a particular segmented target market. Target and Kohl’s followed differentiation strategy. Target and Kohl’s applied value proposition in which these companies communicated the benefits they can deliver to the customers. Target flourished well because it provided products at low prices with high quality catering to youth in urban areas. (Wheelen& Hunger, 2008) 2. The amalgamation of both lower cost strategy and differentiation focus strategy were most effective. This can be exemplified by Wal-Mart that utilized both and became the leading story in the retail sector. The lower price of Wal-Mart creates a barrier for the new entrants as these new entrants cannot break through the cost advantage of the leader. The Wal-Marts differentiation focus allowed it to concentrate on the particular needs of a segmented market more efficiently as compared to its competitors. (Wheelen& Hunger, 2008) Lower Cost Strategy: In the presence of leaders like Wal-Mart and Target, Kmart has little alternatives in making pricing strategy to match up with these leaders.